Admin Features
Abuse Dashboard that shows you quick statistics, important information, reports requiring your action, and flagged customers
Admin Widget on WHMCS admin home page which shows abuse reports statistics and reports that require your action
Filter and sort records using a filter on top of open, closed, queued abuse reports pages to quickly find what you are looking for
Quick links to client's details and service from within reports and from open, closed, and queued report pages
Ability to create a new abuse report using ajax to quickly select a customer, their product, and IP address
Ability for the admin to set a custom IP address or use one of the IPs assigned to the service when creating a report
Ability to set the service in question to either suspend immediately, or suspend after a time limit (admin defined), or not suspend at all
Ability to allow the client to unsuspend their service on their own
Ability to send a reminder email to the client halfway through the suspension on time limit
Ability to override time limit suspension if client replies to abuse report
Ability to auto-assign imported abuse reports instead of queueing them for admin moderation
Ability to suspend auto-assigned imported abuse reports with either allowing the client to self unsuspend, or not
Ability to discard duplicate imported abuse reports (Imported emails will be checked for an IPv4 and will be discarded if that same IPv4 has been reported and has a queued report in the last 24 hours)
Ability to show an additional header (customizable) in the client area to grab the customer's attention when they have open abuse reports
Ability to view, edit, close, clone, reopen, and delete - open and closed abuse reports
Ability to view, and download attachments from open, closed and queued abuse reports
Ability to assign to client, and delete - queued abuse reports (from 3rd parties from Public Page & Mail Fetch)
Ability to see suggestions on which customer and service the queued abuse report might belong to
Ability to use the new magic import “use these values” button to use the suggested customer details & service the queued abuse report might belong to
Ability to see customer names highlighted in client groups colour (if customer is part of a group)
Ability to see details of abuse report from within an abuse report detailed view
Ability to start a conversation with the client from within open abuse reports
Ability to see a read-only abuse report, when an abuse report is closed
Ability to see the imported email body with attachments or abuse report from 3rd parties from within queued abuse reports
Ability to lock down client area if a customer has any open abuse reports (strict mode), or if a client has not replied to any open abuse reports (standard mode), or not to lock down the client area (irrespective if client responded to open abuse reports, or having open abuse reports)
Ability to set a maximum amount of open abuse reports before a customer is flagged on admin side
Ability to specify amount of time before a service is automatically suspended (only if report is set to suspend a service after a time limit)
Ability to lift the automatic suspension, before the service is suspended from within an open abuse report
Ability to see if a customer has viewed the abuse report
Ability to use quick replies when creating abuse reports, or when replying in conversations
Ability to create a FraudRecord report from within an open abuse report
Ability to view, edit, and save admin notes on every abuse report
Ability to see customer sticky notes from within open and closed abuse reports
Ability to copy to clipboard the original reports submitted
Ability to create as many different abuse categories as you see fit
Ability to rename links in WHMCS navbar
Ability to download a PDF report of open, or closed abuse reports
Ability to reroute/disable/modify admin notifications (new WHMCS notifications system)
Ability to search for abuse reports using WHMCS's native intelligent search (Intellisearch)
Admin notifications on 3rd party queued abuse reports
Multiple staff can work on the same abuse report
Custom email templates which are sent to staff, which can also be edited and include respective merge fields
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