Changelog
v4.4 (16 Jun 2023)
New Features & Enhancements:
Added a new configurable option to import only the first email, and discard replies from being imported and queued
Added a new configurable option exclude certain client groups from the auto suspension from the auto import feature
Added a new unsuspend button in the abuse report detailed view (visible when the service the abuse report is related to is suspended)
Added a new file preview method, to allow admins to preview attachments instead of having to download them locally
Enhanced client unsuspend data row on the abuse report detailed view
Enhanced IMAP connection logging in module logs
Bugfixes:
Fixed a bug with client dropdown (selectize library)
Fixed a bug with html content email import that prevented clients from replying to abuse reports
Fixed a bug with downloading a PDF report on chrome
Fixed a bug with file inclusions that affected specific SaaS provider environments
v4.3 (25th Mar 2023)
New Features:
Added new admin charts in the abuse overview page (abuse reports in the last 15 days, abuse reports breakdown by category, and abuse reports breakdown by status)
Admin can now see how many times in total a service has had abuse reports (detailed abuse report view)
Added a comma separated configurable option to remove values from imported emails (e.g. to remove vendor names from reports)
Added a comma separated configurable option to replace values in imported emails (e.g. to replace vendor names with your own company name)
Enhancements:
Enhanced the admin abuse report detailed view and conversations/replies
Revamp of the UI/UX in the client area
Updated English language english.php translation file
Lagom theme support
Bugfixes:
Fixed a bug with abuse reports chart
Fixed a bug with Lagom theme line wrapping
v4.2 (25th Jan 2023)
Enhancements:
Mail parsing enhancements: replaced mail parsing library for better email parsing (PHP-IMAP)
Updated clienthome.tpl template file with new variable to track and update the notice message for the Standard lock down mode (when client replies and is allowed to temporarily visit other pages)
Updated English language english.php translation file
Bugfixes:
Fixed a bug with TCPDF on PHP 8.1 when exporting PDF reports
Fixed a bug that parsed emails incorrectly from gmail/google apps accounts
Fixed a bug with admin email notification on automatically imported and assigned report
Fixed a bug with excessive logging loop
Fixed a bug with additional information field formatting when editing a report
Fixed a bug with content formatting in the client abuse report detailed view
Fixed a bug with content formatting related to long content in the admin abuse report details in open, closed, and queued views (overflow)
Fixed a bug with Standard Lock Down Client Area setting
v4.1 (21st Jan 2023)
New Features:
Support PHP 8.1 and latest WHMCS (with latest ioncube loaders)
Admin Quick Replies (click to insert predefined content)
Discard duplicate abuse reports within last 24 hours configurable option (you can now drop duplicate abuse reports pertaining to an IP address that was reported in the last 24 hours)
Send a reminder to the customer before time limit automatic suspension configurable option (if an admin sets a report to suspend a service after 1440 minutes (24 hours), a reminder will be sent to the customer half way at 720 minutes (12 hours)
Override automatic time limit suspension configurable option (if an admin sets a report to suspend a service after a time limit, and the customer replies back to the abuse report, the service will no longer be automatically suspended)
Datatables on all tables within the module which allow for sorting, filtering, and pagination
Enhancements:
Revamped admin widget
Performance enhancement for mass delete reports functionality
Added PDF report export to closed abuse reports
Mail parsing enhancements: replaced mail parsing library for better email parsing
Grouped similar settings together on the module’s settings page
Additional formatting enhancements for longer content in exports and in views
Bugfixes:
Fixed a bug which resulted in missing attachments when importing emails
Fixed a bug that incorrectly parsed base64 encoded emails
Fixed a bug with imported email content
Fixed a bug related to abuse report categorization on imported emails
Fixed a bug with the select-all checkbox (previously checked checkboxes are removed when table is redrawn)
Fixed a bug with incident date display issue in the Abuse Report Automatically Assigned admin email
Fixed a bug with PDF report exports missing some replies
Fixed a bug that incorrectly redirects an admin to the wrong page when deleting attachments
Fixed a bug that prevented the redirection to the closed report view when closing an abuse report
Fixed a bug with the datetimepicker
Fixed a bug with date formatting on Edit Report Abuse page
Fixed a bug where an empty entry was added to the IP address dropdown list when creating an abuse report from the product/service page
Generic:
Security & General Code Maintenance
Changed versioning system
v4.0.4 (7th Aug 2022)
New Features:
New option to Auto Suspend Service based on Auto Assigned Reports with the options of allowing customer to either self unsuspend or not
New option for Lock Down Client Area feature - Standard: lock down the client area only if client has not replied to open abuse reports (more details in documentation)
New option for Lock Down Client Area feature - Strict: lock down the client area if client has open abuse reports (more details in documentation)
Configurable Additional Banner in Client Area - fully translatable and customizable to match look and feel of your branding
If Admin has a signature, it will not be displayed in the reply box
Client sticky notes are now visible when viewing any report within Abuse Manager Pro
Enhancements:
Additional improvements to the override staff notifications system
Additional enhancements relating to formatting and content to the open and closed report details pages
Additional verification and validation on client replies
Updated english.php translation file with additional content
Updated clienthome.tpl to support additional features
Bugfixes:
Fixed a bug where the Create Abuse Report in the customer profile's product/service tab would not be visible if the hostname was not FQDN/invalid
Formatting of large chunk of text in queued abuse reports now displays correctly
Preserve line breaks and formatting in conversations and replies
Fixed character encoding issues on the Abuse Manager Pro table schema
Fixed a bug with the Abuse Manager Pro Recaptcha hook
Generic:
Security & General Code Maintenance
v4.0.3 (24th Jan 2022)
New Features:
Auto Assign Reports - a configurable option that allows a report imported via IMAP or the public abuse reporting page to bypass the queue, and automatically be assigned to the customer (reverse-lookup based on an active service's dedicated IPv4 address) - more details on the new documentation website
Admin: Added new mass close button to the mass actions (with selected) on the open abuse reports page
Enhancements:
Admin: Mass actions UI/UX improvement while filtering the rows
Admin: Moved the reopen button for closed reports to the report detailed view
Admin: Added customer email notification if admin reopens a closed report
Admin: Improved the reverse-lookup function for categories on IMAP imported emails
Admin: Reports submitted via the public abuse reporting page now show the category of the abuse on the queued reports page
Bugfixes:
Admin: Fixed an issue with missing timestamps in closed abuse reports email notification template
Admin: Fixed an issue with incorrect processing of emails encoded in base64 when imported via IMAP
v4.0.2 (19th Jan 2022)
Bugfixes:
Admin: check for updates page now shows minor versions correctly
Admin: fixed mass delete bug where it selected even hidden checkboxes after an admin typed a value in the filter input field
Admin: fixed date format in IMAP import notification template
Admin: fixed bug with missing category merge field in IMAP import notification template
Enhancement:
Admin: possible client details reverse lookup now links to the client profile page, as well as the service page
Admin: The three statistics boxes on the overview page now all link to their respective page
v4.0.1 (13th Jan 2022)
[NEW] Admin: Added an option to export an abuse report in PDF format (including chat history)
[NEW] Admin: Added the option to select reports using checkboxes for mass actions on open, closed, and queued reports
[NEW] Admin: Added the ability to add & delete attachments in open and queued reports
[NEW] Admin: Added the ability to clone/duplicate existing open or closed reports
[NEW] Admin: Added the ability to see if the report has been opened/viewed by a customer
[NEW] Admin: Added a new page that allows admins to check for new versions of the script
[NEW] Admin: Client names are color coded based on their group on open, closed, and detailed report view
[NEW] Client Area: Added the ability to download attachments from a new modal in the report detail view
[IMPROVED] Admin: Improved the UI of Abuse Manager Pro's Overview Page
[IMPROVED] Admin: Improved the date/time input field
[IMPROVED] Admin: Added status column on open reports page that shows 'awaiting reply' if last reply is by customer
[IMPROVED] Admin: Added confirmation to delete buttons
[IMPROVED] Admin: Added module settings link to module sidebar
[IMPROVED] Admin: Added documentation link to module sidebar
[IMPROVED] Client Area: Improved the UI to better fit WHMCS styling (including chat)
[IMPROVED] Client Area: Improved customer UX by removing the label bade and integrated with native WHMCS notifications instead
[IMPROVED] Client Area: Moved self-unsuspend actions to a separate modal
[IMPROVED] IMAP fetch will no longer be called if the IMAP fields are empty in the module settings
[IMPROVED] Public Reporting Page: Restyling and additional validation
[IMPROVED] Updated language file with additional strings
[BUG] Hot-fix Ioncube encoding
[BUG] Fixed line break bug with the public abuse reporting form
[BUG] Fixed Smarty Template bug relating to 'amp admin queue' email template
[BUG] Fixed bug where Create Abuse button on product/service tab was missing in some WHMCS versions
[BUG] Fixed email address validation bug on the public abuse reporting form
[BUG] Fixed bug where the date is shown unformatted in admin notification emails
[BUG] Fixed bug with copy to clipboard button
[BUG] Fixed bug with admin sidebar menu styling
Code clean up and general maintenance
v4.0 (13th Jan 2022)
[NEW] Admin: Added an option to export an abuse report in PDF format (including chat history)
[NEW] Admin: Added the option to select reports using checkboxes for mass actions on open, closed, and queued reports
[NEW] Admin: Added the ability to add & delete attachments in open and queued reports
[NEW] Admin: Added the ability to clone/duplicate existing open or closed reports
[NEW] Admin: Added the ability to see if the report has been opened/viewed by a customer
[NEW] Admin: Added a new page that allows admins to check for new versions of the script
[NEW] Admin: Client names are color coded based on their group on open, closed, and detailed report view
[NEW] Client Area: Added the ability to download attachments from a new modal in the report detail view
[IMPROVED] Admin: Improved the UI of Abuse Manager Pro's Overview Page
[IMPROVED] Admin: Improved the date/time input field
[IMPROVED] Admin: Added status column on open reports page that shows 'awaiting reply' if last reply is by customer
[IMPROVED] Admin: Added confirmation to delete buttons
[IMPROVED] Admin: Added module settings link to module sidebar
[IMPROVED] Admin: Added documentation link to module sidebar
[IMPROVED] Client Area: Improved the UI to better fit WHMCS styling (including chat)
[IMPROVED] Client Area: Improved customer UX by removing the label bade and integrated with native WHMCS notifications instead
[IMPROVED] Client Area: Moved self-unsuspend actions to a separate modal
[IMPROVED] IMAP fetch will no longer be called if the IMAP fields are empty in the module settings
[IMPROVED] Public Reporting Page: Restyling and additional validation
[IMPROVED] Updated language file with additional strings
[BUG] Fixed bug with admin email notifications from IMAP import
[BUG] Fixed line break bug with the public abuse reporting form
[BUG] Fixed Smarty Template bug relating to 'amp admin queue' email template
[BUG] Fixed bug where Create Abuse button on product/service tab was missing in some WHMCS versions
[BUG] Fixed email address validation bug on the public abuse reporting form
[BUG] Fixed bug where the date is shown unformatted in admin notification emails
[BUG] Fixed bug with copy to clipboard button
[BUG] Fixed bug with admin sidebar menu styling
Code clean up and general maintenance
v3.6 (30th Nov 2020)
[FIX] Updated the script to be compatible with WHMCS 8+.
v3.5 (14th Aug 2020)
[FIX] Updated the script to use our new licensing server labs.layer.ae - you need to update to the latest version to avoid licensing issues.
v3.4 (2nd Apr 2020)
[FEATURE] FraudRecord integration - submit FraudRecord abuse reports from within the abuse report directly
[FEATURE] API availability - read more about the API at https://layer.ae/wiki/doku.php?id=amp:amp_api
[IMPROVEMENT] Option to hide the public abuse reporting page menu link
v3.3.1 (14th Mar 2020)
[FEATURE] WHMCS's Intelligent Search integration - searching by customer name, service hostname, or IP will show related abuse reports
[FEATURE] Added 'Copy To Clipboard' buttons on queued abuse reports and on admin notes modal
[IMPROVEMENT] You no longer need to specify 'Date & Time Format' when setting up Abuse Manager Pro, as we now use the same values from your WHMCS general settings locale
[IMPROVEMENT] Added a Date Time Picker to all timestamp/date inputs, you no longer need to type the date and/or time manually
[IMPROVEMENT] Queued abuse reports can now be opened in new tabs (right click, open in new tab)
[IMPROVEMENT] Flagged clients on the Abuse Overview page now link to the new AMP search page, showing you that clients' open abuse reports
[IMPROVEMENT] Updated clienthome.tpl
[BUGFIX] Fixed issue with Copy to Clipboard
v3.3 (14th Mar 2020)
[FEATURE] WHMCS's Intelligent Search integration - searching by customer name, service hostname, or IP will show related abuse reports
[FEATURE] Added 'Copy To Clipboard' buttons on queued abuse reports and on admin notes modal
[IMPROVEMENT] You no longer need to specify 'Date & Time Format' when setting up Abuse Manager Pro, as we now use the same values from your WHMCS general settings locale
[IMPROVEMENT] Added a Date Time Picker to all timestamp/date inputs, you no longer need to type the date and/or time manually
[IMPROVEMENT] Queued abuse reports can now be opened in new tabs (right click, open in new tab)
[IMPROVEMENT] Flagged clients on the Abuse Overview page now link to the new AMP search page, showing you that clients' open abuse reports
[IMPROVEMENT] Updated clienthome.tpl
v3.2 (4th Feb 2020)
[FEATURE] Quickly add a new abuse report from the client's service tab with the help of a new button without any template modifications - saving you time from selecting the client, and the service manually
[FEATURE] Quick stats (total abuse reports, open abuse reports, and closed abuse reports) on Client Profile Page now link to a page that shows more details (eg. clicking on the open count on the Client Profile Page will show all the open abuse reports belonging to that customer)
[BUGFIX] Fixed a bug with "Reports Requiring Your Action" on Abuse Overview page
v3.1 (28th Jan 2020)
[BUGFIX] Fixed issue with magic import on queued reports where the reverse lookup showed wrong possible values
v3.0 (26th Jan 2020)
[FEATURE] Attachments are saved when emails are imported using the IMAP method (Queued)
[FEATURE] Added customer ID in client dropdown to help differentiate customers with same name
[FEATURE] Added quick stats (total abuse reports, open abuse reports, and closed abuse reports) on Client Profile Page
[FEATURE] Added a quick link to add a new abuse report from the Client Profile Page
[FEATURE] Staff notifications on new queued reports (from IMAP or Public Facing Page) can be custom routed using the new WHMCS notifications system
[FEATURE] reCaptcha v3 in use for the public facing report page
[IMPROVEMENT] Admin can now edit a report
[IMPROVEMENT] Admin can now specify a custom IP address (not one from the pre-populated ones linked to the service) when creating a new report, or assigning a queued report to a client
[IMPROVEMENT] Magic import button to "use these values" on queued reports
[IMPROVEMENT] Client area's "last reply by" & "service" columns
[IMPROVEMENT] Updated english.php language file
[IMPROVEMENT] Staff get notified on queued reports (from IMAP or Public Facing Page)
[IMPROVEMENT] Override the links in the WHMCS navbar (for Resolution Center, and Report Abuse)
[IMPROVEMENT] Queued report lookups now look at both dedicated IP and assigned IP fields for possible values
[IMPROVEMENT] Additional help text is added to tooltips on module's settings/config page
[BUGFIX] Fixed issue with timestamp for reports submitted from the Public Facing Page
[BUGFIX] Fixed issue with links opening new tabs in HTTP instead of HTTPS on open, closed, and queued reports when clicking on a client's name, or service
[BUGFIX] Fixed issue with a customer email template (amp new reply)
[DEPRECATED] Removed pipe.php from latest release. This method of importing emails is deprecated.
v2.5 (29th Jun 2018)
Added 'Last Reply By' column in client area view (Resolution Center) so client has an overview on which he needs to reply to or await an answer
Added 'Service' column in client area view (Resolution Center) so the client knows which service (product name + domain/hostname) the report is linked to
Added 'Use These Values' button for queued reports to automatically use the values that are parsed from the report (possible client, service, and ip) - you no longer need to fill the form manually
Fixed a bug with line breaks for queued reports page
Code Clean Up
v2.0 (17th Apr 2018)
Made the module compatible with WHMCS7.5, and PHP7.1 and 7.2 - with latest Ioncube loaders.
Code Clean Up
v1.9 (12th Apr 2018)
Made the module compatible with WHMCS7.5, and PHP5.6, 7.0, 7.1, and 7.2
Supports the latest Ioncube loaders
Added SSL options for IMAP emails import (previously TLS only)
Code Clean Up
v1.7 (29th Apr 2017)
Added the Additional IPs to the IP dropdown when adding a new or queued abuse report - you can now select IPs from the additional IPs added to a product.
Fixed an issue where some html characters are not shown
Fixed an issue where long reports are not formatted correctly
Queued reports now show who the abuse is from (their email) and shows the subject - this allows you to easily spot spam coming in and deleting them easily
Code Clean Up
v1.6 (12th Apr 2017)
Made further improvements to the module to be compatible with WHMCS7, and PHP7.0.X
Improved the user experience/process
Deprecated the pipe email method, now mail is fetched using php_imap
Fixed an issue where if the menu link is disabled, the recaptcha is disabled too
Fixed an issue where some installs resulted in a fatal error when enabling lock down mode
Code Clean Up
If you are running WHMCS 7 and you have the main WHMCS cron running every 5 minutes, you do not need the 2nd Abuse Manager Pro cron line any more
v1.5 (1st Nov 2016)
Made the module compatible with WHMCS7, and PHP7
Improved the user experience/process
Added an admin notes section where admins can add/update hidden notes that are in regards to the abuse report in question
Improved how the module displays possible details of client (admin side, queued reports)
Added time/date format, now can be changed to different locales
Added an option to enable or disable the menu link for the module (client side)
If a client unsuspends his service, the unsuspend button is now disabled and the client is told that he has already unsuspended his service
If a client unsuspends his service, it is shown in the abuse report for the admin to refer to
Fixed an issue with pipe.php - local delivery failure
Added multiple language (multilang) support for the module
Changed wording of sentences, to further help the customer
Code Clean Up
v1.0 (5th Apr 2016)
Admin Features
Abuse Dashboard that shows you quick statistics and important information
Admin Widget on WHMCS admin home page which shows abuse reports that require your attention
Filter records using a filter on top of open, closed, queued abuse reports pages to quickly find what you are looking for
Quick links to client's details and service from within reports and from open, closed, and queued report pages
Ability to create a new abuse report using ajax to quickly select a customer, their product, and IP address
Ability to set the service in question to either not suspend, suspend immediately, or suspend after a time limit
Ability to allow the client to unsuspend their service on their own
Ability to view, close, reopen, and delete - open and closed abuse reports
Ability to assign to client, and delete - queued abuse reports (from 3rd parties)
Ability to see suggestions on which customer and service the queued abuse report might belong to
Ability to see details of abuse report from within an abuse report
Ability to start a conversation with the client from within open abuse reports
Ability to see a read-only abuse report, when an abuse report is closed
Ability to see the imported email body or abuse report from 3rd parties from within queued abuse reports
Ability to lock down client area if a customer has any open abuse reports
Ability to set a maximum amount of open abuse reports before a customer is flagged on admin side
Ability to specify amount of time before a service is automatically suspended (only if report is set to suspend a service after a time limit)
Ability to lift the automatic suspension, before the service is suspended from within an open abuse report
Ability to create as many different abuse categories as you see fit
Multiple staff can work on the same abuse report
reCaptcha Support
gravatar Support in admin replies
Custom email templates which are sent to staff and customers, which can also be edited and include merge fields
Public Features
Report Abuse link in top navigation bar (automatically shown), which is a public facing abuse report page, which allows 3rd parties to send you abuse reports easily
reCaptcha Support to avoid spam
Customer Features
Resolution Center link in top navigation bar (automatically shown), which shows a customer all their abuse reports - open and closed, with the ability to view both
Report details show vital information to the customer, including the service in question, the IP, date of incident, the category of the abuse report, as well as the abuse report it self.
Ability to view a read-only abuse report if an abuse report is set as closed
Ability to start a conversation with staff from within open abuse reports
Ability to self unsuspend a service (if enabled for a customer on abuse report creation or assigning)
gravatar Support in client replies
Last updated