Abuse Manager Pro
  • Abuse Manager Pro
  • Requirements
  • Quick Setup Guide
  • Configurable Options
  • Upgrade Guide
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    • Roadmap
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  • Features & Screenshots
    • Screenshots
    • Admin Features
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    • Public User Features
  • Optional & Advanced
    • Reply To Emails (SMTP)
    • Pay To Unsuspend
    • Admin Widget
    • Auto Assign Reports & Suspensions
    • Time Limit Suspension Settings
    • IMAP Import
    • Discard Duplicate Reports
    • Attachments
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    • Additional Client Area Header
    • PDF Reports
    • Admin Quick Replies
    • FraudRecord Integration
    • Override Staff Notifications
    • Multilang
    • API
    • Module Troubleshooting
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  1. Optional & Advanced

Reply To Emails (SMTP)

PreviousPublic User FeaturesNextPay To Unsuspend

Last updated 4 months ago

This is a new feature that is available in v5.2 and above.

To be able to converse and reply back to imported emails using SMTP, you need to fill the below details:

  • SMTP Host & Port

  • SMTP From Name

  • SMTP Email Address

  • SMTP Email Password

  • SMTP SSL Type

If port 587 does not work, your SMTP server might be using a different port, or a different SSL/TLS type.

You will then be able to reply back and view the conversation history from within the abuse report page (open, closed, queued). The "Show Mail" button the in top of the abuse report detail page will only be visible if this abuse report has been imported via IMAP and the SMTP settings exist and are valid.

SMTP settings on the module settings page
"Show Mail" button
Mail Plugin modal which allows you to see the mail history as well as reply back