Abuse Manager Pro
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IMAP Import
Unread emails are fetched using IMAP every time the main WHMCS cron runs. It is recommended that you use a separate email account that is mainly used to process abuse within your network. For example, [email protected]
To import emails automatically using IMAP, you need to fill the below details:
  • IMAP Host & Port
  • IMAP Email Address
  • IMAP Email Password
  • IMAP SSL Type
IMAP import settings on the module settings page

Troubleshooting

In case emails are not imported automatically into the queue (if no other overrides are enabled), you can troubleshoot by using the module log functionality in WHMCS.
  1. 1.
    Go to the WHMCS admin
  2. 2.
    Go to system logs
  3. 3.
    Click on module log in the menu on the left
  4. 4.
    Enable module logging
  5. 5.
    Send a test email to your abuse email and wait for the cron to run
  6. 6.
    There will be an entry with additional troubleshoot details, with success and errors (if any)
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