IMAP Import

Unread emails are fetched using IMAP every time the main WHMCS cron runs. It is recommended that you use a separate email account that is mainly used to process abuse within your network. For example,

To import emails automatically using IMAP, you need to fill the below details:

  • IMAP Host & Port

  • IMAP Email Address

  • IMAP Email Password

  • IMAP SSL Type

If port 143 does not work, your IMAP server might not permit you to connect on an unsecure connection. If that is the case, use port 993 and choose the correct SSL/TLS option. Refer to the troubleshooting steps below if you are facing issues with IMAP import.

Discard Email Replies (v4.4+)

If you only would like to import the first email, and discard replies from being imported into AMP, you can enable the checkbox "Ignore Email Replies"


In case emails are not imported automatically into the queue (if no other overrides are enabled), you can troubleshoot by using the module log functionality in WHMCS.

  1. Go to the WHMCS admin

  2. Go to system logs

  3. Click on module log in the menu on the left

  4. Enable module logging

  5. Send a test email to your abuse email and wait for the cron to run

  6. There will be an entry with additional troubleshoot details, with success and errors (if any)

Using Gmail/Google Apps

Please refer to WHMCS's documentation regarding using Gmail/Google Apps, by clicking here.

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