Customer Features

  • Resolution Center link in top navigation bar (automatically shown, if enabled), which shows a customer all their abuse reports - open and closed, with the ability to view both

  • Ability to see 'last reply by' & 'service' columns in the abuse reports overview page

  • Report details show vital information to the customer, including the service in question, the IP, date of incident, the category of the abuse report, as well as the abuse report it self.

  • Ability to view a read-only abuse report if an abuse report is set as closed

  • Ability to start a conversation with staff from within open abuse reports

  • Ability to self unsuspend a service (if enabled for a customer on abuse report creation or assigning)

  • Integrated with WHMCS's native client area notifications system (if client has any open abuse reports)

  • Ability to view, and download attachments

  • Lagom Theme Support (BETA)

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